Hashline

Hashline — Refund Policy

Effective Date: April 21, 2026 Last Updated: April 21, 2026

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and handles returns.

For all billing, payment, and refund enquiries, you may contact Paddle directly through:

You can also contact us at billing@hashline.dev and we will coordinate with Paddle on your behalf.

Free Plan (Hobby)

The Hobby Plan is provided free of charge. No payment is required and no refund applies.

Paid Plans (Starter, Pro, Team)

Monthly Subscriptions

If you are not satisfied with the Service, you may cancel your subscription at any time through your Account dashboard or by contacting billing@hashline.dev. Cancellation takes effect at the end of the current billing period.

Refund eligibility:

  • Within 14 days of initial purchase: If you request a refund within fourteen (14) days of your first paid subscription, we will issue a full refund of the most recent charge, no questions asked. To request a refund, contact billing@hashline.dev or Paddle buyer support.
  • After 14 days: Refunds for monthly subscriptions are not provided after the initial 14-day period. You may cancel at any time to prevent future charges, but the current billing period will not be refunded.

Annual Subscriptions

  • Within 14 days of initial purchase or renewal: Full refund of the annual charge.
  • After 14 days: Pro-rata refunds may be considered on a case-by-case basis for the unused portion of the annual term. Contact billing@hashline.dev to discuss.

Enterprise Plans

Refund terms for Enterprise Plans are governed by the applicable Order Form or enterprise agreement. Contact your account representative or legal@hashline.dev.

Subscription Cancellation

When you cancel a subscription:

  1. Your access to Paid Plan features continues until the end of the current billing period.
  2. After the billing period ends, your Account reverts to the Hobby Plan (if eligible) or is deactivated.
  3. You have thirty (30) days after termination to export your data via the API. After this period, Client Data is deleted in accordance with our Terms and Conditions (Section 12).
  4. Cancellation does not automatically trigger a refund. If you believe you are eligible for a refund, please contact us.

How to Request a Refund

  1. Preferred method: Email billing@hashline.dev with your Account email address, the approximate date of the charge, and the reason for your request.
  2. Alternative: Contact Paddle buyer support directly via the link in your Paddle receipt email or at https://www.paddle.com/help/buyer.

We aim to process all refund requests within five (5) business days. Approved refunds are processed by Paddle and returned to the original payment method. Processing times depend on your bank or card issuer and are typically 5–10 business days.

Chargebacks

If you have a billing concern, please contact us or Paddle before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues promptly and fairly. Chargebacks incur processing fees that affect our ability to offer competitive pricing.

Service Downtime or Defects

If the Service experiences a material outage or defect that prevents you from using it for a sustained period, and we are unable to resolve the issue within a reasonable timeframe, we may offer a pro-rata credit or refund for the affected period at our discretion. Enterprise Plan customers should refer to the Service Level Agreement in their Order Form for specific remedies.

EU / UK Consumer Rights

If you are a consumer in the European Union or United Kingdom, you have a statutory right of withdrawal within fourteen (14) days of purchase. By using the Service (a digital service) immediately after purchase, you acknowledge that you may lose your right of withdrawal once the Service has been fully performed. However, we honour a 14-day refund policy for all customers regardless of location (see above).

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted at https://hashline.dev/refund. Material changes will be communicated via email.

Contact

This Refund Policy is provided as a template and should be reviewed by qualified legal counsel before publication. It does not constitute legal advice.